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Tango Maya Fest
FREQUENTLY ASKED QUESTIONS
1- How can I register for the Tango Maya festival?
Official registration opens on March 22.
Visit the Registration section and follow the instructions to join the experience.
2- How do I get to the hotel from the airport?
We offer round-trip transportation service from the airport to the hotel. You can find more information about prices on our website. Be sure to purchase this service in advance and send us your flight information on time.
3- How can I make changes to my hotel or festival reservation?
Please send us an email to the festival as soon as possible. Changes to the hotel are subject to availability and the dates established in the terms and conditions.
4- What does the all-inclusive plan at the hotel include?
The all-inclusive plan gives you access to elegant and luxurious rooms, all meals (buffet or à la carte), snacks, alcoholic beverages (national and imported), as well as sports and recreational activities during the day. Room service is available 24 hours a day. Tips and taxes are also included.
5- What are the festival dates?
To be announced very soon.
6- Can I attend the festival without pre-registering?
No, pre-registration is essential to participate in the festival.
7- Can I participate in à la carte activities?
If you're staying at the hotel, you can add à la carte master classes during the festival only if you already have a Festival Pass.
You do not need to pre-register for any classes.
If you're not staying at the hotel, you'll be able to purchase specific passes designed for external guests.
In that case, pre-registration is required.
Please note that you will need to leave an ID at the hotel entrance.
More information will be available soon on the Prices page.
8- Where and when should I purchase the classes?
All packages already include regular classes, except for master classes, which will be announced later and will be available for purchase in the website store or directly at the festival.
9- Do I need to pre-register for classes?
No, pre-registration is not necessary for taking classes.
10- What is the policy for changes and cancellations?
We suggest that you carefully read the terms and conditions section for detailed information about our policy for changes and cancellations.
11- How is the balance of roles handled at the festival?
We strive to ensure a good balance of roles in all milongas. However, for women who need a partner, we have created the Dance Assistance/Taxi Dancer program, described below.
12- How does the Dance Assistance/Taxi Dancer program work?
This package includes from 8 to16 tokens that can be exchanged for tandas danced with any dancer from the "Tango Maya Dance Assistance" program. If you purchased this package, you will receive tokens to use during the festival milongas. The dancers from the program will be located in a specific area of the festival so you can recognize them and agree on your next tandas. Note that packages are limited, so we recommend that you purchase your tokens as soon as possible. You can also share your tokens with your friends.
13- Covid restrictions
The use of masks is no longer mandatory in the hotel or in Cancun. However, we recommend that you take a Covid rapid test 24 hours before the event to ensure that you are able to participate in a social event. It will not be necessary to show vaccination records or Covid test results to enter the country, the hotel or the festival.
14- What forms of payment are accepted during my stay?
At the festival, we prefer cash in USD as a form of payment. If you use a credit or debit card, or Paypal, an additional 4% fee will be applied. At the hotel, credit or debit cards, cash in USD or Mexican pesos are accepted.
15- Are tips included?
Yes, tips are included in the hotel price. If you wish, you can give additional tips to the hotel staff as a sign of appreciation for their good service. They will be happy to receive them.
16- Dress code:
FESTIVAL: For classes, you can wear whatever you want, just make sure to bring suitable dance shoes, not sandals. The class room has a good air conditioning system.
For daytime milongas, please note that they take place outdoors on the infinity pool terrace. The dress code is relaxed (beachwear, tango clothes for summer, swimsuit..) and it is recommended to wear outdoor dance shoes or leather sole shoes, practice shoes, as we dance on the terrace.
The nighttime milongas are more formal, with a glamorous and sexy atmosphere. The air conditioning is strong and the dance floor is amazing, so it is recommended to wear appropriate tango shoes.
HOTEL: It is important to note that to access the hotel restaurants, it is necessary to be dry and wear shoes. Men cannot wear sleeveless shirts or t-shirts to enter the restaurants.
For dinner service at the a la carte restaurant, men must wear long pants, closed shoes and shirts with sleeves.
The restaurants have good air conditioning.
THEMATIC MILONGAS: Get ready with your outfits! Check the information about themes on the schedule.
17- How to book private lessons?
Directly with each teacher.
18- Can I participate if I don't stay at the hotel?
Of course. Attendees who do not stay at the hotel can register using the external guest option. Check the options we have on the festival price page. (info coming soon)
19- Will there be vendors?
Yes, we have Tango shoe and clothing brands, as well as other products that we will be announcing on our social media.
20- Are there special discounts for locals?
Yes, we have special discounts for locals. It is only applicable with pre-registration and showing your ID. Contact us at tangomayafestival@gmail.com to learn more.
21- How do I contact the organizers?
Click here to send us an email or message us on WhatsApp. We will be happy to assist you: https://www.tangomayafest.com/contact
